EzyTechCase Study — Cafe
Ordering & Loyalty System for a Multi-Location Cafe Chain
The Challenge
A growing four-location cafe chain was taking most orders by phone, with staff juggling handwritten tickets during the morning and lunch rush. Orders got misheard, kitchen tickets went missing, and there was no way to tell a regular from a first-time customer — so nothing was pulling people back to a specific branch instead of trying whatever was closest. Management had no shared view across locations, just four separate phone lines and four separate habits.
The Solution
We built a unified online ordering system connected directly to each location's kitchen display, so orders route automatically without a phone call in between. It's paired with a loyalty program that tracks visits and spend per customer across every branch, not just the one they ordered from last. A single admin dashboard gives management a live view of orders, loyalty activity, and performance across all four locations, replacing four disconnected phone lines with one system.
Technologies Used
What it's built with.
Key Features
- Real-time order routing to the right kitchen
- Points-based loyalty program with automatic tracking
- WhatsApp order confirmations and pickup alerts
- Admin dashboard across all locations
Project Highlights
What stood out.
Live Across 4 Locations
Every branch runs on the same ordering and loyalty system from day one.
Kitchen-Display Integration
Orders appear directly on kitchen screens, no printed tickets or relayed calls.
Cross-Branch Loyalty
Points and visit history follow the customer to any location, not just one.
5-Week Rollout
Live across all four branches within five weeks of kickoff.
Business Outcomes
Measurable results.
35% fewer order errors during peak hours in the first month
Loyalty program enrolled over 1,200 customers within 8 weeks of launch
One dashboard replaced four separate phone-order workflows
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Services used in this project
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